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What is your return policy?

Returns & Refunds
If you want to return your flooring product for an exchange or refund, you can do so at any time up to 10 days after receiving it. Please note the packaging cannot be damaged/opened and return delivery costs are the customers responsibility. Once we have received the flooring back at our warehouse then a full refund will be issued, less the original delivery cost.

Damaged products
If your delivery shows any signs of damage then this must be IMMEDIATELY reported to the delivery driver and noted on the delivery note BEFORE signing. You will then need to notify us of the damage within 3 days of delivery. If damage is reported AFTER your delivery has been signed for then claims may not be accepted.

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